FAQ

Falck serves communities across several U.S. states, including California, Colorado, and Texas—partnering with local governments to deliver high-quality emergency medical services and mobile healthcare.

Call 911 immediately. Falck works with local emergency dispatch centers to provide fast, professional medical response when every second counts.

Falck USA offers 911 Emergency Response, Mobile Care services (such as in-home and non-emergency medical transport), and accredited healthcare training through the Falck Health Institute.

In addition to 911 services, Falck provides preventive and follow-up care through Mobile Care, helping reduce hospital readmissions and expand access to healthcare in the community.

Falck is a global, foundation owned healthcare company with a public mission: Delivering trusted emergency and healthcare services in partnership with cities, counties, and healthcare systems.

Falck Mobile Care is a service provided by Falck that offers mobile healthcare solutions. This includes healthcare services delivered directly to patients in their homes or other locations outside of traditional healthcare facilities. The goal of Falck Mobile Care is to provide convenient, accessible, and high-quality medical care to individuals who may have difficulty accessing traditional healthcare settings – or who simply value the convenience of receiving care in the comfort of the home.

The Falck Mobile Care providers include a range of healthcare professionals, each with specific roles and expertise to address various medical needs. Our team of highly trained healthcare professionals, called Mobile Care Specialists, will come to your home to coordinate and conduct the in-person visit. Your Mobile Care Specialists can be Medical Assistants, EMTs, LVNs, Paramedics or Nurses. Your Mobile Care Specialist will always be overseen by a remote / telehealth physician, who will join the visit through a video call. You and the Mobile Care Specialist will speak to the physician together, and the physician will guide the Specialist to perform certain tests or administer treatments.

No. Falck Mobile Care is a complement to your regular doctor or specialist. Our goal is to help build an integrated relationship with your primary care doctor or specialist when you experience an unplanned medical event. We even close the loop with them, so they understand what happened during your visits and are aware of any recommendations you may have received.

We currently accept all Medicare and all health insurance plans. If you are not covered, we also offer a prompt pay option in case you require care and want to avoid a long wait time at the Emergency Department or Urgent Care.

Upon booking your appointment, an insurance eligibility to determine your co-pay prior to your visit via credit card, depending on your type of insurance. Falck will then file the remaining balance with your insurance company.

The cost of Falck Mobile Care services can vary widely based on several factors, including the type of services provided, the duration and frequency of care, and the specific healthcare needs of the patient. To get accurate and detailed information about the cost of Falck Mobile Care services, it is best to contact Falck directly. We can provide a customized quote based on your specific needs, circumstances, and insurance information. You can reach out to Falck through our official website, by calling (833) 325-2562 or by emailing to mobilecare@falck.com

Falck Mobile Care believes in improving access for our communities. We offer a per-visit flat rate of $349 at the time-of-service request. The flat rate includes evaluation by a Mobile Care Specialist and a remote physician. Additional costs can come from medication administration, basic lab services or procedures, if necessary. A follow-up phone call within 24 hours will be made by the Mobile Care Coordinator.

When you request care, we can either schedule the next available appointment, or work with you to find a time that fits your schedule. Our goal is to arrive in less than 2 hours.

Book an appointment at https://falckmobilecare.com/ online in minutes or give us a call at (833) 325-2562. We will ask you a few questions so we can give you an idea of what to expect.

Yes. Our options range from a single visit to multiple visits to help you after a hospitalization. We can arrive within 24 hours after discharge to ensure you are settled at home, have the support you need, and transitioning successfully in the comfort and safety of home. If you’re a candidate for care, we work with your primary healthcare provider or specialists to set up a plan that matches your needs. We encourage you to talk to your healthcare provider if you believe recovery care is a good fit for you or someone you care for.

If you believe you are experiencing a life-threatening emergency, call 911 immediately. If you develop new or worsening symptoms after your visit with Falck Mobile Care and can’t wait to be seen due to the severity of your condition, please contact your primary care provider or go to the nearest Emergency Department. For less urgent questions, please give us a call at (833) 325-2562, so we can arrange a follow-up visit.

Yes. Whenever you need same-day medical care, you can always schedule an appointment with us. However, Falck Mobile Care doesn’t replace your primary care provider, who should continue to manage your overall health.

Yes. We will proactively reach out to your primary care provider or specialist, to communicate the details of the care you received at home, typically within 24 hours.

Falck Mobile Care healthcare on demand for ages 1+

We can remove stitches, staples, and provide support for a bone fracture or sprain until you can see your provider.

Yes. Mobile Care Specialists are able to provide tests such as flu, COVID, strep, pregnancy, UTI, RSV, etc.

• Refunds/transfers must be requested in writing to our general inbox at health.institute@falck.com at least 14 calendar days before the first day of class. There are non-refundable/transfer fees associated with your course (check your course page for the non-refundable/transfer fee).
• Example of request: If the class begins September 23, 2024, the last day to request a refund or transfer will be September 9, 2024.
• There will be no refunds or transfers granted for requests under 14 calendar days to the start of the class.
• Reminder: Ensure the dates you pick align with your schedule prior to enrollment.

There is no application process. Enrollment is open to the public.

You can enroll online, over the phone, or by coming into the office during business hours. We accept credit cards, cashier’s checks, and money orders. We do not accept personal checks or cash.

Once you purchase and enroll in a class, you will receive a confirmation email with all the course details. It is important to read through this email as it includes important details such as course information, course schedule, required account setup instructions, and the online orientation. You will receive further communication from your instructor as the course start date approaches.

If a seat opens, we will email everyone on the waitlist letting them know there is an opening on our website. All enrollments are on a first come first serve basis.

All available classes are listed on the website. If a class is no longer visible, it is likely full and can no longer accept additional students. If the waitlist button is visible, you can join the waitlist and receive an email if a seat opens.

Yes, students must purchase the online textbook and Complio account.

Click here

To ensure they receive the correct account, students should purchase using this Link. Instructions on setting up the online textbook will be included in the enrollment confirmation email.

For more details about the course’s health requirements.

Click here

The table shows the items acceptable for each requirement, including vaccination history, blood titer, or electronic declination.

A tutorial video is available to help you set up your Complio account and begin uploading the requirements.

Tutorial video

We strongly recommend uploading your requirements after enrolling in the EMT course. You may need to schedule a time with a physician to complete the health physical clearance form. All requirements must be met to complete the ride-along portion of the EMT course.

Residents of Orange County can contact the Community Health Initiative of Orange County, a non-profit organization that offers support with Covered California, Medi-Cal, CalFresh, and CalWorks at http://www.chioc.org or via email at help@chioc.org.

An estimate would be spending approximately one hour outside of the classroom for each hour in the classroom. With the accelerated class, students should plan to dedicate their focus to becoming an EMT for the 5 weeks they are in class. Students are provided study guides and practice tests to help target studying and navigate the learning process. Time outside class can fluctuate based on the student’s previous knowledge of anatomy, physiology, and medical terminology.

An estimate would be 4-5 hours preparing for each of the online sessions that take place on Mondays and Wednesdays. Most of the studying happens before the online classes, and students should follow the schedule to keep up with the fast-moving class. The online sessions for the hybrid courses are an overview of the content and provide opportunities for the students to dive deeper into the topics covered in the textbook. Students are provided study guides and practice tests to help target studying and navigate students through the learning process. Time outside class can fluctuate based on the student’s previous knowledge of anatomy, physiology, and medical terminology.

There are 6-unit exams, a practice final exam, and a final exam. Students are also required to complete the skills portfolio, practice quizzes, and ride along shifts at Falck for successful course completion.

Our hybrid course is designed for working professionals and students. While the course will take time both in class and outside of class for studying, many students are successful in the hybrid course while working and taking other classes.  Students taking the accelerated class are recommended to limit their outside commitments during the course.

Accelerated students are required to be in class on all scheduled dates of the course. Absences exceeding 8 hours make the student ineligible for course completion.

It is recommended that hybrid students attend all lectures.  Hybrid students are required to attend 1 live lecture (Monday or Wednesday) per week and may listen to the lecture recordings as a supplement. Hybrid students are required to attend skills sessions and may only miss one 10-hour skills session (Saturday & Sunday skills sessions) or up to two 4-hour skills sessions (Tuesday/Thursday skills course).  Absences exceeding this result in the student being ineligible for course completion.

For onsite courses, students will sign in at the beginning of each session.  For online courses, attendance is monitored through sign-in and active participation by the instructor.

Ride along shifts will be completed with Falck. Minimum requirements include 24 hours and 10 patient contacts. You will receive more information once the course has started and your prerequisite paperwork has been verified through Complio.

You have 30 calendar days from the last day of class to complete your ride along shifts and submit the required paperwork.

Students must wear a plain white collared shirt (e.g., a polo or dress shirt with no logos), black or dark blue slacks/medic pants, and black/dark closed-toe shoes. They must also wear their school-issued name badge on the outermost layer of their clothing and have neatly trimmed facial hair. Hair that is longer than the collar length needs to be pulled back. Required clothing is not provided and must be purchased separately (not available at Falck). Students must always carry a photo ID with their birth date.

The skill exam portion of the NREMT is completed on the last day of class. You may schedule the cognitive examination after you have successfully completed the course. You may apply for certification testing by creating an account and completing the online application at http://www.nremt.org. The Program Director will verify this application. You will receive more information on this during the course from your instructors.

You can then apply for certification from the State of California, which is done by the Local EMS Agency.

There is an application, fee, and background check. For more information,

click here

A student may attempt to attain state licensure anywhere in California. This is done through a local certifying agency, normally the Local EMS Agency or LEMSA. You will only apply for licensure in one county in California; however, it will work in multiple counties.

EMTs must be licensed within the state where they take the initial EMT course. After becoming certified by California, an EMT can apply for reciprocity in another state. Most states recognize the NREMT but may require additional documentation or fees.

While we do not guarantee job placement after graduation, we do offer and encourage the opportunity to apply for job openings at Falck, the Primary 911 EMS provider in Southern California.

Patients, family, or legal guardians who require copies of medical records may use the link below to request a copy: Click here

Law firms requesting medical records: Please Click here
Note: This form contains a credit card authorization form. You must submit payment with a completed form in order for us to process your request.

Payment methods:
You may pay your bill online or through U.S. Mail. Please find the service area below for your transport to locate the appropriate payment method and/or location.

San Diego, Los Angeles & Orange County Transports
Mail Payment payable to: Care Ambulance/Falck Mobile Health Corp
PO Box 31001-2183
Pasadena, CA 91110-2183

Pay Online

Alameda County Transports
Mail payments payable to: Falck Northern California
PO Box 31001-2112
Pasadena, CA 91110-2112

Pay Online

Washington or Oregon State Transports
Mail Payment payable to: Falck Northwest
PO Box 31001-2191
Pasadena, CA 91110-2191

Pay Online

Colorado State Transports
Mail payment payable to: Falck Rocky Mountain
PO Box 677833
Dallas, TX 75267-7833

Pay Online

When you call 911, the fire department will be the first to respond to your emergency. Based on their evaluation, they will determine your need for further medical treatment. In some of our services areas, the Fire department will send a separate bill for their responses and services, while Falck will bill for the services we provide. In many municipalities, we are contracted to handle the billing for fire services so Falck will send you a bill on their behalf.  

If you have received a bill for a fire response fee and have questions about your bill, please contact our billing team. 

Contact Us

Please endorse the back of the check and send it together with a copy of the explanation of benefits that accompanied the check to the address below:

Falck USA
1201 S. Alma School Rd, Ste 16300
Mesa, AZ 85210

Alternatively, you can deposit the check into your account and remit payment by credit card or check. Payment methods

Medicare, Tricare, and a few other insurance companies require us to obtain your authorization to bill them on your behalf. Your signature will allow us to bill your insurance and collect payment directly from your insurance company. If we are unable to bill your insurance company because we need your signature, you will be responsible for the amount due.  

If you need to submit a signature authorization, please see our form section and you can electronically submit it to us. 

There are many reasons why we might not be able to bill your insurance. Here are a few of the most common reasons:

1. We are missing your signature to bill your insurance. Please see “Why is Falck requesting my signature?”.

2. We do not have your health insurance information. If you would like us to bill your insurance, please click here to submit your insurance information.

3. Your insurance paid you for our services. Please see “I received a check from my insurance for your services. What do I do?”.

4. We have submitted a claim to your insurance company, but they have requested that you submit information to them to pay the claims.

5. We need further information to coordinate your benefits (e.g., liability insurance, auto, workers’ comp).

6. The balance remaining has been deemed your responsibility per your insurance company (e.g., Copay, Deductible, etc.).

While there are many reasons you can be getting a bill under this circumstance, the most common reason is that we are an out-of-network provider with your insurance or your insurance took an unauthorized discount. Please contact your insurance company and ask them to reprocess the claim for the billed amount.

The cost of being transported is determined by the level of service you required and the personnel required to provide these services. Another key factor that is calculated into your bill is the cost of being in a ready state. We must have lifesaving personnel on standby 24 hours a day, 7 days a week to be there within minutes of an emergency.

For emergency services through your local 911 provider, the municipalities we contract with will set the amount we can charge for our services.

We understand that interpreting your statement and/or explanation of benefits (EOB) can become very confusing. If you have questions, please feel free to contact our customer service team at 844-231-8264.

Copays are not always required but are flat fees you pay each time you require medical services. A deductible is an amount you pay before your insurance will begin to pay for medical services. Coinsurance is a portion of the cost you pay after your deductible has been met.

Copay, deductible, and coinsurance rates or percentages will vary based on your plan. Please consult with your insurance company for specifics.

If none of the above seems to apply to you, please contact us via phone or email.

Contact us

You can apply for any open position by visiting our recruitment platform There, you can browse available jobs, submit your application, and track your progress.

Falck offers a wide range of positions across emergency medical services, Mobile Care, healthcare education, and operations. To explore current openings, visit Recruitment Platform

Yes. Through the Falck Health Institute, we provide accredited EMT and paramedic training programs, helping individuals start or advance their careers in emergency and healthcare services.

Falck offers competitive pay, comprehensive health benefits, ongoing training, and opportunities for career growth—while being part of a global team committed to saving lives and strengthening communities.

Absolutely. Falck encourages professional growth and development, offering clear career pathways from entry-level EMT roles to advanced clinical, leadership, and education positions.